1. Who We Are
ARV Plumbing & Maintenance is the data controller for your personal information. We comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
Contact us:
Email: contact@arv-plumbing.co.uk
Phone: 0117 427 0642
2. Information We Collect
Contact Information
- Name and contact details
- Address and postcode
- Phone and email
Service Information
- Service requests and quotes
- Payment and billing details
- Job history and preferences
Technical Information
- Website usage data
- Device and browser info
- Cookies (see our Cookie Policy)
3. How We Use Your Information
Essential Services
- Providing quotes and plumbing services
- Processing payments and managing accounts
- Customer support and warranty claims
- Legal compliance (tax, safety regulations)
Legal basis: Contract performance and legal obligations
Business Improvements
- Improving our services and website
- Fraud prevention and security
- Analytics and performance monitoring
Legal basis: Legitimate business interests
Marketing (with your consent)
- Service updates and special offers
- Relevant content and tips
Legal basis: Your consent (withdraw anytime)
4. Your Rights
Under UK GDPR, you can:
Access
Get a copy of your personal data
Correct
Fix inaccurate information
Delete
Remove your data (where legally possible)
Object
Stop certain uses of your data
Restrict
Limit how we process your data
Portability
Get your data in a portable format
To exercise your rights: Contact us at contact@arv-plumbing.co.uk. We'll respond within one month and provide services free of charge.
5. Data Sharing
6. Data Security & Retention
Security Measures
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security updates and staff training
- Incident response procedures
How Long We Keep Data
- Customer records: 7 years (legal requirement)
- Marketing data: Until you withdraw consent
- Website analytics: 26 months
- CCTV footage: 30 days
After these periods, we securely delete or anonymize your data.
7. International Transfers
Some data may be processed outside the UK/EEA by our service providers. We ensure appropriate safeguards through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
8. Cookies
9. Children's Privacy
Our services are for adults. We don't knowingly collect data from children under 18. If you believe we have such information, contact us immediately.
10. Changes to This Policy
We may update this policy to reflect legal changes or improved practices. We'll notify you of significant changes by email or website notice.
11. Contact Us
General Enquiries
Email: contact@arv-plumbing.co.uk
Phone: 0117 427 0642
Data Protection Concerns
Email us with "Data Protection" in the subject line for priority handling.
Making a Complaint
If you're not satisfied with how we handle your data, you can complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113